商务英文邮件「business e-mail」不会写？你该懂的7种框架原则！

要写一封正式的商务英文邮件，有非常多需要注意的细节，这也是让大多数人头痛的原因。其实，商务英文写作有基本的框架与原则，掌握这些重点就能让你在书信沟通方面无障碍！

商务英文写作需要注意的地方非常多！从小细节中就能一窥一个人的本事！总是不会想让对方觉得失礼或被冒犯，那就来看看有没有自己经常犯的错误吧，十分钟让你掌握技巧，应对超得体！

一、1分钟单词速记 Vocabulary

二、商务英文邮件的框架 Structure of a Business E-mail

Recipient 收信者

Make sure you double check who you’re sending it to before hitting ‘Send’. Also, think about the people you might need send a copy (CC or BCC) to.

在你发送邮件前请务必确认收信者的信息是否正确，并且想一下你是否有需要发送副本或是密件副本给相关人士。

Subject 主题

A clear subject title will allow the recipient to understand the urgency of the matter. Keep it short and concise.

一个明确的主题，可以让收件人了解其紧迫性。请保持简短精准为原则。

Salutation 招呼

This is where you greet the recipient. To address a formal audience, stick with ‘Dear’, for a less formal audience, you can use ‘Hi’ or ‘Hello’.

这是你跟收件人打招呼的部分。若对方是正式的受众，请乖乖使用「Dear」就对了。若并不是那么正式的邮件，那也可以使用「Hi」或是「Hello」。

Body Text 邮件内文

Your main message of the e-mail should also be as short, clear, and straight to the point as possible. Try to avoid using contractions for a formal audience. ALWAYS PROOFREAD BEFORE HITTING ‘SEND’!!!

你的内容也尽可能保持简短、清楚、直接的方式来陈述。寄信给正式的受众时也要避免使用缩写的字眼。寄信前永远要记得校对一次！！！

Closure 结尾

End your e-mail in a clear way, expressing what kind of response you are expecting, if needed. If you are not specific enough, you probably won’t get what you need.

邮件用明确的方式结束，需要的话，可以阐述你在期待怎样的回应。如果你没有特别强调的话，你可能会得不到你需要的答案。

Sign Off 结尾祝福

The most common, and safest, sign offs include: ‘sincerely’, ‘yours sincerely’, ‘respectfully’, and ‘best/kind regards’.

最常见也最安全的讲法有以下这些：

「sincerely」、「yours sincerely」、「respectfully」、「best/kind regards」

Signature 签名

A formal business e-mail has a signature at the end to provide detailed contact information, such as: name of contact, title, company name, and contact information.

通常正式的商业邮件在结束的时候都会有附签名档。内容包含一些联络信息，像是: 姓名、职称、公司名、以及联络方式之类的。

三、格式 Format

Font 字体

It’s best to choose a basic, easy to read font style. Some people may be using their mobile devices, so a fancy font with lots of strokes may become a bit illegible. Some suggestions include Sans Serif, Arial, and Verdana.

最好是选基本又好读的字体。有些人可能会使用手机或是平板电脑来阅读，那样的话，那些有造型的字体很可能会变得难以辨识。下列这些字体是我们推荐的：Sans Serif、Arial、Verdana。

Text Size 字体大小

Anywhere between 10 and 12 pt. is safe. If the font is too big, you might be misunderstood (as if you’re trying to sound bolder), and if it’s too small, it may be hard to read.

基本上１０～１２之间的大小是安全的。如果字体太大，你可能会被误解（语气加重之类的）。而若字体太小，又太难读了。

Bold vs. Italics 粗体跟斜体

Both are used to emphasize and draw attention to an area of text. You can use bold for headings or a strong points, as it catches the eye more easily if the reader is just skimming through the contents. Italics are a more subtle way to stress on something.

两者都是在文章中用来强调或是加强注意的形态。你可以用粗体的方式当作开头或是强调重点，这样读者就算是快速略过还是可以轻易抓到重点。斜体字会是以比较柔/委婉的方式来强调某件事情。

Underline 底线

Use underlines with care. Most underlined text can be confused for a link.

小心使用底线喔。大部分文字加底线的都会被误以为是连结喔。

When you’re constructing an e-mail, always think about the audience. If you’re sending an e-mail to a coworker who you personally know, it doesn’t always have to be this formal. However, when in doubt, it’s always better safe than sorry!

当你在撰写商务英文邮件的时候，永远想着收信人是谁就对了。如果你只是写信给你很熟的同事，则不用总是这么的正式。然而，如果觉得困惑的话，安全点总比到时说”抱歉”要好多了吧。